FAQ's
Ordering
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
In our E-Shop we provide a curated selection of Kearsley fabrics and embellishments to choose from in the sizes that work for your beds.
We are happy to help guide you to what will function best for your projects. Heather is available by appointment to meet in person or virtually with you and/or your clients.
Except our cashmere, all of our bed linens are washable and made of fabrics we have designed for optimal experience.
All sales are final and payment of the items in your cart serves as approval of their specifications, so please review your shopping cart carefully. Lead times range from 3-4 weeks for down duvets and pillows, and 5-12 weeks for linens. Some items are in stock. All items in the Special Sale are in stock.
Linens last longer if ironed. Fabrics wear at the fiber ends and ironing smooths them out. The fastest way to iron linens at home is on a blanket-covered tile or stone counter. Fold the sheets in half for expediency. Another quick system is to iron the linens on the bed.
If sending linens out to a laundry service, be sure they use a neutral detergent, will wash with cool water, and not over dry. Dry in a cool dryer and pull out just before they are dry and smooth them out on the bed.
Linens washed in to hot of water and or too hot of a dryer become brittle. You can recover them by steaming them, but you have shocked the fibers at that point. Best to use cool water and a cool dryer.
Public water has varying quantities of chlorine. Well water often has small grit. We recommend household water be filtered to maintain fabric colors and protect fabric from damage.
Contact us for recommendations or visit our Care For Your Linens page for more information.
Our items are sewn to allow for shrinkage.
Please see our U.S. Bed Sizes page for more information on sizing.
We recommend that guest room closets have pillows of a different firmness from those on the bed. These pillows provide options for your guests and should be ready in pillowcases.
Still looking for answers?
If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.